When you’re banking with one of the UAE’s largest financial institutions, having quick access to reliable customer support becomes essential. Whether you need help with your card, have a loan query, require mobile banking support, or require branch information, FAB Customer Care provides round-the-clock assistance for both local and international customers. As the primary support system behind First Abu Dhabi Bank (FAB), their helplines and digital channels are designed to give customers fast, accurate, and professional solutions.

This guide outlines all official ways to connect with FAB, including phone numbers, app support, email assistance, branch services, card-related help, business banking channels, and more. If you want a clear, practical, and up-to-date reference for FAB Customer Care in 2026, this article covers everything you need.

FAB Customer Care Number (UAE & International)

FAB operates multiple helplines to make sure customers receive help based on their location and service needs. These numbers are available for all categories of customers, from personal banking to business and Islamic banking.

24/7 Helpline

For general inquiries, account information, balance checks, card issues, and urgent banking support, FAB provides a 24/7 customer care number:

• Within UAE: 600 52 5500
• Outside UAE: +971 2 681 1511

This helpline covers:

• Debit & credit card support
• Account issues
• Online banking assistance
• Mobile app troubleshooting
• ATM/branch queries
• Transaction verification

The support team responds quickly and handles most cases on the first call.

Lost or Stolen Card Support

Reporting a lost or stolen card must be done immediately to prevent unauthorized transactions. FAB’s dedicated emergency support helps you:

• Block the card instantly
• Apply for a replacement card
• Report suspicious transactions
• Receive fraud investigation updates

This service operates 24/7, ensuring customers remain protected at all times.

FAB Email, Live Chat & Mobile App Support

Not every issue requires a phone call. FAB offers alternative digital support channels for customers who prefer written communication or app-based service.

FAB Email Support

Customers can reach FAB through its official email system for:

• Document submissions
• Formal complaints
• Account updates
• Loan or card inquiries
• Corporate communication

Email support is useful for non-urgent matters that require written confirmation.

Live Chat on FAB App

The FAB Mobile Banking App provides a built-in live chat feature that connects customers directly with support agents. The benefit of using the app is that the system automatically verifies your account, making the process faster.

Live chat can help with:

• Card activation
• Transfers & payments
• Account status
• Charges & fee clarification
• App login issues

It’s one of the quickest ways to receive personalized support.

Services You Can Solve in the App

Many people contact FAB Customer Care for issues that they can actually resolve instantly through the app. These include:

• Resetting online banking credentials
• Updating Emirates ID
• Requesting account statements
• Managing credit card limits
• Checking loan details
• Activating or blocking cards
• Using cardless cash services

FAB’s app simplifies day-to-day banking without needing to visit a branch.